Refund Policy

At Ace Academics, we are committed to providing high-quality tutoring services. We understand that circumstances may change, and we want to ensure a fair refund process for our students and families.

Refund requests must be submitted within 7 days of the original purchase date. Refunds will only be considered for sessions that have not yet been attended. If you have attended any sessions within a package, a pro-rata refund may be offered for the remaining unused sessions at our discretion.

To request a refund, please contact us at admin@aceacademic.com.au with your full name, the course or package purchased, reason for the refund request, and your preferred refund method. We will review your request and respond within 5 business days.

The following are not eligible for refunds: sessions already attended, downloadable resources that have been accessed, custom assessment reports that have been delivered, and any promotional or discounted packages marked as non-refundable at the time of purchase.

Approved refunds will be processed within 10 business days. Refunds will be issued to the original payment method used at the time of purchase.